Write the fill room

By email

Write to [email protected]. Tell us the size and the line, or paste the link to the bottle you are looking at, and the reply gets shorter and more useful.

By post

That is a desk, not a counter. There is nothing to try there, no shelf to walk along, and a bottle sent to it will not reach anyone who can help.

What we can answer

Which lid fits which body, whether a straw lifts out, how many finishes a size comes in, what a line holds at each capacity, how the sleeve lines differ from the bare glass ones, and which bottle suits the day you describe.

What we cannot answer

Where a parcel is, when it arrives, why a price changed overnight, or whether a colour is back in stock. None of that passes through us. Orders live with our retail partner, and their account page is the only place those answers exist.

How long a reply takes

We read the inbox on working days and answer in the order things arrive. A question about a lid usually comes back the same day. A question that needs us to go and measure something takes longer, and we will say so.