CIVAGOIf it is wrong
A bottle that didn't fit
Bought the gallon and wanted the quart. It happens, and it is fixable — but the fix runs through the store that sold it, not through us.
Start in the order
Open the order on our retail partner’s site and use the return option next to the bottle. That path prints whatever label the carrier needs and opens the case on their side. It is the only route that ends with your money back.
Their window, their terms
How long you have, what condition the bottle has to be in and who pays the carriage are all set by our retail partner, and they can differ between a bottle sold by the store itself and one sold through it. The terms shown inside your order are the ones that apply.
Do not post it to us
A bottle sent to the address on this site reaches a desk with no way to credit you and no order to match it against. We cannot forward it into their returns system either. It would sit there, and you would still be out of pocket.
Wrong lid, missing straw
If the box came up short, that is a claim on the order rather than a return of the bottle, and it usually resolves faster. Say exactly which part is missing; the line names on this site are the same ones the store uses.
Before you send it back
Sometimes the bottle is right and the size was wrong. The rack here lists every capacity each line is built in, and the waterlog has a note on matching capacity to how far you sit from a tap. Worth five minutes either way.
Find the size you meant
Same line, different capacity — the rack shows them side by side.